Refund and Returns Policy
We want you to feel confident when shopping with us. Please review our return and refund rules before requesting a return.
Return Window
You may request a return within 30 days after the delivery date.
To be eligible for a return, the item must be:
Unworn, unwashed, and unused
Free from perfume, deodorant, makeup, stains, pet hair, or damage
Returned with original tags, labels, and packaging where applicable
In a condition suitable for inspection and resale
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Final sale items
Gift cards
Items marked as non-returnable
Worn, washed, altered, stained, or damaged items
Items without required tags or packaging
Personal or hygiene-sensitive items where applicable
How to Start a Return
Please do not send any item back without contacting us first.
To request a return, email us at James20262723@outlook.com and include:
Your order number
Your full name
The email address used for the order
The item you want to return
The reason for return
Photos if the item is damaged, defective, or incorrect
Return Address
Approved returns may be sent to:
Company: Hangzhou Mengyu Shi Trading Co., Ltd
Email: James20262723@outlook.com
Address: Room 4208-2, Building 4, Ou Mei Financial City, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Important: Please contact us before sending a return package. Unauthorized returns may not be accepted.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.
Original Shipping Fee
We charge a flat standard shipping fee of USD $9.99 per order.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Email: James20262723@outlook.com
Please include clear photos of the item, packaging, shipping label, and the damaged or incorrect area.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
Return inspection: 1–5 business days after receipt
Refund issued by us: 1–3 business days after approval
Bank/card processing: 3–10 business days depending on your payment provider
The original shipping fee may not be refunded unless the return is caused by our error.
Support Contact
Company: Hangzhou Mengyu Shi Trading Co., Ltd
Email: James20262723@outlook.com
Phone number: 16591472991
Address: Room 4208-2, Building 4, Ou Mei Financial City, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province